Terms of Service
Welcome to Brassma, where we take pride in crafting high-quality, handmade brass faucets, sinks, and showers from the heart of Marrakech. By accessing or purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
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1. Introduction
Brassma provides unique, handcrafted brass products, including faucets, sinks, and showers, designed and produced with exceptional attention to detail by skilled artisans. These terms govern your use of our products and services.
2. Product Quality and Variability
Each Brassma product is handmade with natural brass, resulting in minor variations that add character and uniqueness to every piece. Due to the artisanal nature of our products:
Slight color or finish variations may occur and are not considered defects.
Patina may develop over time as brass naturally ages, enhancing its unique aesthetic.
3. Warranty
Brassma stands behind the quality and durability of our products. We offer the following warranties:
5-Year Product Warranty: Our brass faucets, sinks, and showers are covered by a 5-year warranty against defects in materials and workmanship. This warranty is valid from the date of purchase and covers only Brassma products.
Shipping Damage Warranty: We provide a shipping damage warranty to cover any damages that may occur during transit. Please inspect your order upon delivery and report any visible damages to us within 5 days of receiving the product to be eligible for coverage under this warranty.
Warranty Limitations:
This warranty does not cover damages caused by improper installation, misuse, abuse, or neglect.
The warranty does not apply to natural patina development or variations in color or finish.
Unauthorized repairs or alterations void the warranty.
4. Order Placement and Acceptance
By placing an order with Brassma, you agree to provide accurate, complete, and current information. All orders are subject to acceptance, and we reserve the right to refuse or cancel any order at any time.
5. Shipping and Delivery
Brassma partners with reliable carriers to ensure safe and timely delivery of our products. However, please be aware of the following:
Shipping times may vary based on location and are subject to unforeseen delays.
Customers are responsible for providing accurate shipping information. Brassma is not liable for delivery issues arising from incorrect information provided by the customer.
International customers are responsible for any customs duties, taxes, or import fees.
6. Returns and Refunds
Brassma accepts returns and provides refunds for defective products or shipping-damaged items reported within the specified timeframes. Due to the handmade nature of our products, all other sales are final. Please contact our support team for assistance with returns or replacements.
7. Limitation of Liability
Brassma is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products. Our total liability is limited to the purchase price of the product in question.
8. Governing Law
These terms and any disputes arising from them are governed by the laws of the jurisdiction in which Brassma is based. Any legal action shall be resolved in the courts within this jurisdiction.
9. Changes to Terms
Brassma reserves the right to update or modify these terms at any time. Changes will be posted on our website, and your continued use of our products and services after any modifications signifies your acceptance of the revised terms.
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For any questions or support, please contact us at Contact@brassma.com. Thank you for choosing Brassma. We are honored to be part of your home.
TERMS OF SERVICE
Terms of Service
Welcome to Brassma, where we take pride in crafting high-quality, handmade brass faucets, sinks, and showers from the heart of Marrakech. By accessing or purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
---
1. Introduction
Brassma provides unique, handcrafted brass products, including faucets, sinks, and showers, designed and produced with exceptional attention to detail by skilled artisans. These terms govern your use of our products and services.
2. Product Quality and Variability
Each Brassma product is handmade with natural brass, resulting in minor variations that add character and uniqueness to every piece. Due to the artisanal nature of our products:
Slight color or finish variations may occur and are not considered defects.
Patina may develop over time as brass naturally ages, enhancing its unique aesthetic.
3. Warranty
Brassma stands behind the quality and durability of our products. We offer the following warranties:
5-Year Product Warranty: Our brass faucets, sinks, and showers are covered by a 5-year warranty against defects in materials and workmanship. This warranty is valid from the date of purchase and covers only Brassma products.
Shipping Damage Warranty: We provide a shipping damage warranty to cover any damages that may occur during transit. Please inspect your order upon delivery and report any visible damages to us within 5 days of receiving the product to be eligible for coverage under this warranty.
Warranty Limitations:
This warranty does not cover damages caused by improper installation, misuse, abuse, or neglect.
The warranty does not apply to natural patina development or variations in color or finish.
Unauthorized repairs or alterations void the warranty.
4. Order Placement and Acceptance
By placing an order with Brassma, you agree to provide accurate, complete, and current information. All orders are subject to acceptance, and we reserve the right to refuse or cancel any order at any time.
5. Shipping and Delivery
Brassma partners with reliable carriers to ensure safe and timely delivery of our products. However, please be aware of the following:
Shipping times may vary based on location and are subject to unforeseen delays.
Customers are responsible for providing accurate shipping information. Brassma is not liable for delivery issues arising from incorrect information provided by the customer.
International customers are responsible for any customs duties, taxes, or import fees.
6. Returns and Refunds
Brassma accepts returns and provides refunds for defective products or shipping-damaged items reported within the specified timeframes. Due to the handmade nature of our products, all other sales are final. Please contact our support team for assistance with returns or replacements.
7. Limitation of Liability
Brassma is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products. Our total liability is limited to the purchase price of the product in question.
8. Governing Law
These terms and any disputes arising from them are governed by the laws of the jurisdiction in which Brassma is based. Any legal action shall be resolved in the courts within this jurisdiction.
9. Changes to Terms
Brassma reserves the right to update or modify these terms at any time. Changes will be posted on our website, and your continued use of our products and services after any modifications signifies your acceptance of the revised terms.
---
For any questions or support, please contact us at Contact@brassma.com. Thank you for choosing Brassma. We are honored to be part of your home.
Welcome to Brassma, where we take pride in crafting high-quality, handmade brass faucets, sinks, and showers from the heart of Marrakech. By accessing or purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
---
1. Introduction
Brassma provides unique, handcrafted brass products, including faucets, sinks, and showers, designed and produced with exceptional attention to detail by skilled artisans. These terms govern your use of our products and services.
2. Product Quality and Variability
Each Brassma product is handmade with natural brass, resulting in minor variations that add character and uniqueness to every piece. Due to the artisanal nature of our products:
Slight color or finish variations may occur and are not considered defects.
Patina may develop over time as brass naturally ages, enhancing its unique aesthetic.
3. Warranty
Brassma stands behind the quality and durability of our products. We offer the following warranties:
5-Year Product Warranty: Our brass faucets, sinks, and showers are covered by a 5-year warranty against defects in materials and workmanship. This warranty is valid from the date of purchase and covers only Brassma products.
Shipping Damage Warranty: We provide a shipping damage warranty to cover any damages that may occur during transit. Please inspect your order upon delivery and report any visible damages to us within 5 days of receiving the product to be eligible for coverage under this warranty.
Warranty Limitations:
This warranty does not cover damages caused by improper installation, misuse, abuse, or neglect.
The warranty does not apply to natural patina development or variations in color or finish.
Unauthorized repairs or alterations void the warranty.
4. Order Placement and Acceptance
By placing an order with Brassma, you agree to provide accurate, complete, and current information. All orders are subject to acceptance, and we reserve the right to refuse or cancel any order at any time.
5. Shipping and Delivery
Brassma partners with reliable carriers to ensure safe and timely delivery of our products. However, please be aware of the following:
Shipping times may vary based on location and are subject to unforeseen delays.
Customers are responsible for providing accurate shipping information. Brassma is not liable for delivery issues arising from incorrect information provided by the customer.
International customers are responsible for any customs duties, taxes, or import fees.
6. Returns and Refunds
Brassma accepts returns and provides refunds for defective products or shipping-damaged items reported within the specified timeframes. Due to the handmade nature of our products, all other sales are final. Please contact our support team for assistance with returns or replacements.
7. Limitation of Liability
Brassma is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products. Our total liability is limited to the purchase price of the product in question.
8. Governing Law
These terms and any disputes arising from them are governed by the laws of the jurisdiction in which Brassma is based. Any legal action shall be resolved in the courts within this jurisdiction.
9. Changes to Terms
Brassma reserves the right to update or modify these terms at any time. Changes will be posted on our website, and your continued use of our products and services after any modifications signifies your acceptance of the revised terms.
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For any questions or support, please contact us at Contact@brassma.com. Thank you for choosing Brassma. We are honored to be part of your home.