Privacy Policy — OLDENSOUK
At OLDENSOUK, accessible from www.oldensouk.com, your privacy and trust are of the utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.
If you have any questions or need more details, please contact us at contact@oldensouk.com.
Information We Collect
When you visit our website, place an order, or communicate with us, we may collect the following information:
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Personal Information: Your name, email address, phone number, and shipping/billing address.
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Payment Information: Processed securely through our trusted payment partners (e.g., Stripe, PayPal). We do not store your credit card or banking details.
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Technical Data: Information such as your IP address, browser type, time zone, and pages visited, collected via cookies and log files for analytics and performance purposes.
How We Use Your Information
We use your personal information to provide the best shopping experience possible, including to:
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Process and deliver your orders safely and efficiently.
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Provide responsive customer support and handle inquiries.
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Improve our website, product offerings, and overall user experience.
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Send transactional notifications (e.g., order confirmations, shipping updates, refunds).
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Send marketing emails or promotions only if you have given your consent.
GDPR Compliance
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:
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Right to access, update, or delete the data we hold about you.
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Right of rectification to correct inaccurate information.
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Right to object to our data processing.
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Right of restriction to limit how we process your information.
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Right to data portability to transfer your data to another service.
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Right to withdraw consent at any time.
To exercise any of these rights, contact us at contact@oldensouk.com. We will retain personal information only as long as necessary to comply with legal obligations, resolve disputes, and enforce our policies.
Log Files
Like most websites, OLDENSOUK uses log files for analytics and security purposes. These files include non-personal data such as IP addresses, browser type, Internet Service Provider (ISP), time stamps, and referring/exit pages. This information helps us improve site performance and usability.
Cookies & Web Beacons
Our website uses cookies to:
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Store user preferences and improve navigation.
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Enhance site functionality and shopping performance.
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Personalize your browsing and shopping experience.
You can manage or disable cookies in your browser settings, but please note that some features of the site may not function properly without them.
Third-Party Services
We may work with trusted third-party providers such as payment processors, analytics services, or shipping partners to fulfill orders and improve our business operations.
These third parties have their own privacy policies, and OLDENSOUK has no control over their independent practices. We encourage you to review their policies for additional details.
Children’s Privacy
OLDENSOUK does not knowingly collect personal information from children under the age of 13. If you believe your child has provided such information, please contact us immediately at contact@oldensouk.com, and we will promptly delete it.
SMS & Email Marketing Consent
By consenting to receive SMS or email marketing from OLDENSOUK, you agree to receive:
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Order updates, shipping notifications, and customer service messages.
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Marketing promotions, exclusive offers, and product launch updates.
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Review requests and customer satisfaction surveys.
You may unsubscribe or opt out at any time by following the instructions in our messages.
Online Policy Only
This Privacy Policy applies only to information collected through our website and not to information collected offline or via other channels.
Consent
By using our website, you consent to this Privacy Policy and agree to its terms.
📧 Contact Us
For privacy-related questions or requests, please contact us at:
OLDENSOUK
✉️ contact@oldensouk.com
🌐 www.oldensouk.com
