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Returns & Refund Policy

Return & Refund Policy — OLDENSOUK

At OLDENSOUK, customer satisfaction is at the heart of everything we do.
We take great pride in the craftsmanship of our handmade brass faucets, showers, and sinks, and we want every purchase to exceed your expectations.

Returns

We gladly accept returns within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused, uninstalled, and in their original condition and packaging.

  • A receipt, order confirmation email, or proof of purchase is required to process your return.

If the item has been used or installed, we will review the case based on the photos you provide.
If the product is not fully damaged, we may still offer a partial refund or store credit at our discretion.
Our goal is to make the process simple, fair, and transparent — never difficult.

Refunds

Once we receive and inspect your returned item, we’ll notify you by email about the approval or rejection of your refund.

If approved:

  • A full refund will be issued to your original payment method.

  • Please allow up to 10–14 business days for the refund to appear, depending on your bank or payment provider.

If you haven’t received your refund after this period, please contact us at contact@oldensouk.com, and we’ll be happy to assist.

Exchanges

We accept exchanges within 60 days of delivery for any item that arrives defective, damaged, or incorrect.

If you’d like to exchange your item for the same product, please contact us at contact@oldensouk.com for detailed instructions.

Shipping for Returns

To initiate a return, please email us at contact@oldensouk.com — we will provide you with the return shipping address and clear instructions.

  • Customers are responsible for return shipping costs, unless the item arrived defective or damaged.

  • Shipping costs (both original and return) are non-refundable.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of items returned without tracking.

Damaged or Defective Items

🛡️ 100% Money-Back Guarantee

If your product arrives damaged or defective, we will offer either a full refund or a replacement at no extra cost.

Please contact us within 7 days of delivery and include clear photos of the issue at contact@oldensouk.com.

We’ll resolve the matter promptly to ensure your complete satisfaction.

✨ Our Promise

At OLDENSOUK, we believe in honesty, craftsmanship, and customer care.
Every order is protected by our fair and transparent return policy, so you can shop with complete confidence and peace of mind.

📞 Need Help with Returns?

For questions about returns, refunds, or exchanges, please contact us:
✉️ contact@oldensouk.com
🌐 www.oldensouk.com

Quick Reference

Request Type Timeframe
Returns Within 30 days
Exchanges Within 60 days
Defective Items Report within 7 days
Refund Processing Up to 2 weeks