Warranty Policy
Warranty Policy — OLDENSOUK
At OLDENSOUK, we stand proudly behind the exceptional craftsmanship and durability of our products.
Every brass faucet, shower, and sink is built to last — and backed by our 5-Year Warranty for complete peace of mind.
🛡️ 5-Year Comprehensive Warranty
Your OLDENSOUK fixtures are protected by a 5-year warranty, ensuring long-term performance, durability, and quality consistent with our artisan standards.
What Our Warranty Covers
✅ Shipping Damage
Coverage for any product that arrives damaged during transit.
💧 Leaks or Malfunctions
Protection against defective or leaking faucets, valves, or internal components.
✨ Finish Durability
Warranty against premature wear, corrosion, or visible defects in the solid brass finish.
📋 Not as Described
If the product you receive does not match the description or imagery on our website, we will make it right.
How to Make a Warranty Claim
If you encounter any of the above issues, please follow these simple steps:
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Contact us at contact@oldensouk.com.
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Provide clear photos or a short video showing the issue, along with a brief description.
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We will promptly send you free replacement parts or, if preferred, arrange a full refund.
Our goal is to ensure your experience with OLDENSOUK is smooth, fair, and fully supported.
⚠️ Important Notes
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Installation Care Required
Damage that occurs during installation is not covered under the warranty. Please handle installation carefully or hire a professional installer. -
Proper Installation Support
For guidance, contact us at contact@oldensouk.com for step-by-step installation assistance.
Using incorrect tools or applying excessive force during installation may void the warranty.
Returns Outside Warranty
If your situation does not fall under the warranty coverage, you may still return your product within 60 days in accordance with our Return & Refund Policy.
🌟 Our Promise
At OLDENSOUK, your trust is our foundation.
Our warranty ensures that every handcrafted brass fixture you purchase is not only timeless in design, but also protected in quality and durability for years to come.
📞 Warranty Support
If you have any questions or wish to file a claim, please reach out to our support team at:
✉️ contact@oldensouk.com
🌐 www.oldensouk.com
Warranty Quick Facts
| Coverage Type | Details |
|---|---|
| Coverage Period | 5 Years |
| Products Covered | All faucets, showers & sinks |
| Claim Resolution | Free replacement parts or refund |
| Support Available | Email & professional guidance |
